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Telstra Sustainability Actions

Cut emissions from operations

Telstra says it has already cut its absolute Scope 1 and 2 emissions by 48% and its Scope 3 emissions by 49% from a FY19 baseline. Scope 1 means direct emissions from things it owns or controls, like vehicles and generators. Scope 2 means emissions from the electricity it buys. Scope 3 covers other emissions in its wider value chain, including suppliers and customer use of devices. It also says energy-efficiency work saved 46,215 megawatt hours in FY26.

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Invested in renewable energy

Telstra says it has supported renewable energy projects worth more than $1.6 billion since 2017. It says these solar and wind projects have enabled renewable electricity equal to 121% to 138% of the power it needs for its business, depending on the reporting page. This means it says it has helped generate more renewable electricity than it uses. The company links this to its wider plan to reduce climate impact.

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Gave devices a second life

Telstra says it reused, recycled, repaired or donated the equivalent of 32% of the smart devices it sold in FY26. It also says it introduced connected collection units in retail stores to improve how e-waste is collected and recycled. E-waste means old electronics that are thrown away or no longer used. The company says this work helps keep materials in use for longer and reduces waste.

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Improved packaging and design

Telstra says all of its packaging now uses renewable or recycled material and is fully recyclable. It also says its accessory packaging is smaller, with an average of just two components and a weight of around 11 grams, and that it is kerbside recyclable, meaning it can go in regular household recycling in many places. It also says the Telstra Smart Modem 4 uses 85% recycled polymers in its casing.

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Supported digital inclusion

Telstra says it supported the digital inclusion of almost 177,000 people in FY26, including nearly 35,000 in the Northern Territory, South Australia and Tasmania. Digital inclusion means helping people access the internet, afford services, and build the skills to use them safely. It also says it helped 1.4 million customers in vulnerable circumstances stay connected and ran programs to build digital skills, including support for older Australians.

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Audited supplier sites

Telstra says it audited 52 sites across 23 suppliers in FY26 to find and address supply chain risks, including environmental and human rights risks. A supply chain is the network of companies that help make and deliver a product or service. The company says it is working with suppliers to improve labour rights outcomes and reduce risk in its wider business.

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Published sustainability reports

Telstra says it publishes a sustainability reporting suite each year. In FY26 this included the Bigger Picture Report, the Modern Slavery Act Statement, and an approach to nature action report. It also says the suite covers climate action, circular economy, human rights, digital inclusion, and nature. A modern slavery statement is a public report on how a company looks for and tries to reduce forced labour risks in its operations and supply chains.

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About Telstra

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  • Telecommunications

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