Sustainability Summary
- Good On You - Not found
- Ethical Consumer - Locked
- B Corp - Not found
- Trustpilot - 1.5/5 (2,903 reviews)
- This is an unclaimed profile. Telstra has not joined Sustainability Tracker to verify their sustainability credentials. We gathered what we could from public sources.
Sustainability is part of who we are and what we stand for
Telstra presents sustainability as part of how it runs its business, not as a side project. Its main focus areas are cutting emissions, using more renewable energy, reducing e-waste, and helping more people take part in the digital world. It says it has already made progress on emissions, device reuse, and renewable power, and it publishes regular sustainability reports with data on climate, human rights, digital inclusion, and nature. It also says it audits suppliers for labour and environmental risks and has a modern slavery statement. Independent third-party review data in the scraped content is limited, but customer review scores on Trustpilot are weak. Positive Sentiment Found Public sentiment in the scraped material is limited, but the strongest positive signal comes from Telstra’s own reporting and one independent climate rating. Telstra says it has cut combined Scope 1 and 2 emissions by 48% and Scope 3 emissions by 49% from a FY19 baseline, enabled renewable energy equal to 121% of its electricity use, and reused, recycled, repaired or donated 32% of the smart devices it sold in FY26. It also says it supported almost 177,000 people with digital inclusion and helped 1.4 million vulnerable customers stay connected. Independently, CDP gave Telstra an A- in its Climate Change Index, which is a widely used disclosure-based climate rating. Common Criticisms: The clearest negative signal in the scraped material is customer review sentiment on Trustpilot. Telstra’s main review page shows a TrustScore of 1.5 out of 5 based on 2,903 reviews, which points to widespread dissatisfaction among reviewers. A second Trustpilot page for telstra.com shows a much smaller sample and a 3 out of 5 average, but the larger review page is the stronger signal. The material does not show a third-party sustainability watchdog score for Telstra, and Good On You does not appear to have a brand rating here, so outside sustainability assessment is thin. That means there is limited independent evidence in the scraped content to verify how well Telstra’s own sustainability claims hold up beyond its reporting and climate rating.
About Telstra
- Status
- Unverified
- Website
- Visit Website
- Industry
- Telecommunications
Telstra Sustainability Actions
Telstra Sustainability Commitments
2030
Cut emissions by 2030
Telstra says it aims to reduce its combined Scope 1 and 2 emissions by 70% and its Scope 3 emissions by 50% by 2030, using FY19 as the baseline. Scope 1 and 2 cover direct emissions and purchased electricity, while Scope 3 covers wider value-chain emissions. This is one of its main climate targets.
2050
Reach net-zero emissions
Telstra says it has a long-term commitment to reach net-zero greenhouse gas emissions by 2050. Net-zero means cutting emissions as much as possible and balancing any remaining emissions with removals or offsets. The company presents this as part of its wider climate plan.
2028
Run its next RAP cycle
Telstra says it has a FY26-28 Reconciliation Action Plan. A Reconciliation Action Plan, or RAP, is a formal plan for improving relationships with First Nations peoples and embedding their perspectives in an organisation. This is a time-bound commitment to continue that work through 2028.
