That’s So Fetch

Not verified. Claim this page

Visit Website

That’s So Fetch Sustainability Actions

Returns and exchanges process

That’s So Fetch offers a 21-day returns policy for most items. Customers can get store credit or an exchange, but not a refund for change-of-mind or wrong size returns. The brand also has a separate process for faulty or damaged items. This matters for sustainability because return systems can affect how many items are sent back and handled again, although the page does not give any data on waste, reuse, or emissions.

12

Packaging can be reused

For returns, the brand says customers can reuse the parcel packaging if it is still in good condition. If not, they can use another bag or box, and the page mentions recycling a bag or box where possible. This is a small practical step that may reduce extra packaging waste, but the brand does not publish any wider packaging targets or material details.

12

Back-in-stock alerts

The website lets shoppers sign up for back-in-stock alerts by text or email when a sold-out item returns. This can help customers wait for the item they want instead of buying something else right away. The page does not say whether this system is used to reduce overproduction or unsold stock, so its sustainability effect is limited and not clearly measured.

12

Worldwide shipping setup

That’s So Fetch says it ships to almost every country in the world through DHL Express network coverage. Orders placed before 4pm AEDT are shipped the same day on business days. The brand also notes that international customers may have to pay customs duties and taxes. This shows a large shipping operation, but the material does not explain how the company manages transport emissions or delivery impact.

12 13

About That’s So Fetch

  • Status
  • Unverified

Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.