That’s So Fetch

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Sustainability Summary

  • Good On You - Not listed
  • Ethical Consumer - This information is locked, visit Ethical Consumer's website
  • B Corp - No
  • Trustpilot - 2.6/5 (1,117 reviews)
  • This is an unclaimed profile. That's So Fetch has not joined Sustainability Tracker to verify their sustainability credentials. We gathered what we could from public sources.
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That’s So Fetch Sustainability Profile

Sustainability Summary

  • Good On You - Not listed
  • Ethical Consumer - This information is locked, visit Ethical Consumer's website
  • B Corp - No
  • Trustpilot - 2.6/5 (1,117 reviews)
  • This is an unclaimed profile. That's So Fetch has not joined Sustainability Tracker to verify their sustainability credentials. We gathered what we could from public sources.
Powered by Tracker AI BETA; there may be errors 
That’s So Fetch is an online fashion retailer that sells women’s clothing and ships to many countries. The content provided shows a lot about its shopping and customer service setup, but very little public detail about sustainability, climate impact, materials, or labour standards. There is no clear sustainability report, certification, or formal ESG program in the material shown. The strongest third-party signal is customer feedback on Trustpilot, which is mixed to negative. Based on the available information, the brand’s sustainability position is not well documented publicly.

Positive Sentiment Found
There is some positive customer sentiment around the brand’s service and shopping experience, but it is limited and mixed. Trustpilot shows a 2.6 out of 5 rating based on 1,117 reviews for one regional page, which suggests many customers had problems, but not all feedback was negative. The brand also appears to respond to some negative reviews, with Trustpilot noting replies to 52% of negative reviews and that it typically replies within a short time. On the broader web, Commons, a sustainable lifestyle app that rates brands, presents itself as a place to browse expert-rated brands and has a 4.8 out of 5 app rating from its users, but it does not provide a brand-specific sustainability endorsement for That’s So Fetch in the material shown.

Common Criticisms:
The strongest public signal is negative customer feedback on Trustpilot. One Trustpilot page for the brand shows a 1.7 out of 5 rating, described as a bad TrustScore, based on 20 reviews, while another regional page shows 2.6 out of 5 from 1,117 reviews. That pattern points to repeated complaints rather than a one-off issue. The snippets mention problems with orders and refunds, which are common signs of poor post-purchase service. There is also very little independent sustainability information in the material, which means shoppers cannot easily check claims about materials, labour, or environmental impact. Missing public data is not proof of bad practice, but it does mean the brand has not clearly shown how it manages these issues.

About That’s So Fetch

  • Status
  • Unverified

That’s So Fetch Sustainability Actions

Returns and exchanges process

That’s So Fetch offers a 21-day returns policy for most items. Customers can get store credit or an exchange, but not a refund for change-of-mind or wrong size returns. The brand also has a separate process for faulty or damaged items. This matters for sustainability because return systems can affect how many items are sent back and handled again, although the page does not give any data on waste, reuse, or emissions.

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Packaging can be reused

For returns, the brand says customers can reuse the parcel packaging if it is still in good condition. If not, they can use another bag or box, and the page mentions recycling a bag or box where possible. This is a small practical step that may reduce extra packaging waste, but the brand does not publish any wider packaging targets or material details.

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Back-in-stock alerts

The website lets shoppers sign up for back-in-stock alerts by text or email when a sold-out item returns. This can help customers wait for the item they want instead of buying something else right away. The page does not say whether this system is used to reduce overproduction or unsold stock, so its sustainability effect is limited and not clearly measured.

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Worldwide shipping setup

That’s So Fetch says it ships to almost every country in the world through DHL Express network coverage. Orders placed before 4pm AEDT are shipped the same day on business days. The brand also notes that international customers may have to pay customs duties and taxes. This shows a large shipping operation, but the material does not explain how the company manages transport emissions or delivery impact.

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About That’s So Fetch

  • Status
  • Unverified

Sustainable Development Goals

That’s So Fetch is committed to advancing these Global Goals to promote prosperity for people & planet.

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This information references http://thatssofetch.com and was sourced on 30/04/2025. Is this your business? Suggest an edit

Frequently Asked Questions

Has That’s So Fetch published a sustainability report?

Confidence: Low. As of July 2026, That’s So Fetch has not publicly shared a sustainability report in the material provided. The pages shown focus on shopping, shipping, returns, and collaborations, not on climate, labour, or materials reporting. That means there is no clear public document here that explains the brand’s environmental impact or social targets. Consumers who want this information may need to ask the company directly through its contact page.. Sources: That’s So Fetch contact page, That’s So Fetch home page - https://thatssofetch.com/pages/help-contact?srsltid=AfmBOoonYSn22N7RvDLQxLcx9uEKibz8lKJfQvVh0zwBUs93msz7pftQ, https://thatssofetch.com/?srsltid=AfmBOopye2JnvJVa2E5iw8OgN77gnSn5o8jiGM2NAlodUfc5n_0fzhnH

What is That’s So Fetch’s sustainability rating?

Confidence: Low. As of July 2026, That’s So Fetch does not appear to have a published sustainability rating from Good On You in the material provided. Good On You is a fashion rating directory that scores brands on people, planet, and animals, but no brand-specific score is shown here. The only independent score visible is Trustpilot’s customer review rating, which is about service rather than sustainability. Consumers can check Good On You directly for any future listing.. Sources: Good On You directory, Trustpilot - https://directory.goodonyou.eco/, https://www.trustpilot.com/review/thatssofetch.com.au

What sustainability certifications does That’s So Fetch have?

Confidence: Low. As of July 2026, no sustainability certifications are shown in the material provided for That’s So Fetch. There is no evidence here of B Corp certification, ISO 14001, GOTS (Global Organic Textile Standard), or similar third-party standards. That does not prove the brand has none, but it does mean no verified certification is publicly visible in the sources shown. Consumers who want proof should ask the brand for current certificates and scope details.. Sources: B Corp, That’s So Fetch home page - https://www.bcorporation.net/certification/, https://thatssofetch.com/?srsltid=AfmBOopye2JnvJVa2E5iw8OgN77gnSn5o8jiGM2NAlodUfc5n_0fzhnH

What is That’s So Fetch doing about sustainability?

Confidence: Moderate. As of July 2026, the clearest public actions shown are practical shopping and returns steps. That’s So Fetch offers a 21-day return window, lets customers exchange items, and says packaging can be reused for returns if it is still in good condition. It also offers back-in-stock alerts, which may help reduce rushed repeat buying. However, the brand has not publicly shared detailed climate, materials, or labour targets in the material provided, so its wider sustainability work is not easy to verify.. Sources: Returns page, General information page - https://thatssofetch.com/pages/returns?srsltid=AfmBOoq4haujvtbYwq76Fvfwu4QlTU1WX_3QML587rmFo_YnSAxo_9-K, https://thatssofetch.com/pages/general-information?srsltid=AfmBOor99bcmMeN3T7fTzbZPphMgaDi85iYUYnDEtV1AW027hkjH0Wbt

Is That’s So Fetch packaging sustainable?

Confidence: Low. As of July 2026, the brand only gives limited packaging information. For returns, it says customers can reuse the original parcel packaging if it is still in good condition, or use another bag or box and recycle one if possible. That is a small waste-reduction step, but the brand does not publish details about recycled content, plastic use, or packaging certifications. Consumers who care about packaging impact may want to ask for those details before buying.. Sources: Returns page - https://thatssofetch.com/pages/returns?srsltid=AfmBOoq4haujvtbYwq76Fvfwu4QlTU1WX_3QML587rmFo_YnSAxo_9-K

Is That’s So Fetch ethical in how it treats workers and suppliers?

Confidence: Low. As of July 2026, there is not enough public information in the material provided to judge That’s So Fetch’s labour or supply chain practices. The pages shown do not include supplier lists, factory standards, audit results, or worker policies. That means shoppers cannot verify how the brand checks wages, working hours, or factory conditions from these sources alone. If this matters to a buyer, the safest next step is to ask the brand for its supplier code of conduct and factory disclosure.. Sources: That’s So Fetch home page, LinkedIn company page - https://thatssofetch.com/?srsltid=AfmBOopye2JnvJVa2E5iw8OgN77gnSn5o8jiGM2NAlodUfc5n_0fzhnH, https://au.linkedin.com/company/thats-so-fetch-au

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