Onboard Store Australia

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Onboard Store Australia Sustainability Actions

Family-run business since 1989

Onboard Industries says it has been operating since 1989 and is a family-owned surf-hardware manufacturer, wholesaler, and retailer. It is based in Sydney and runs stores in Mona Vale and Byron Bay, plus four stores in Bali. The company says each store is designed to fit into its local community. This is business background rather than a formal sustainability claim, but it helps show the scale and structure of the operation.

Sells surf gear and apparel

The store sells surfboards, wetsuits, board bags, fins, headwear, tops, bottoms, outerwear, and accessories. The product pages show a wide range of boards from Channel Islands and Chris Christenson, plus items from brands like Patagonia, FCS, Epokhe, Former, and Catch Surf. This shows the business acts as a retailer and distributor for surf and outdoor products, including some brands often linked with lower-impact or repair-focused buying choices, although no formal sustainability standard is stated for the store itself.

Returns and refund policy

Onboard Industries publishes a returns policy that allows exchanges and refunds for full-price items within 14 days of purchase. It also says customers can return surfboards if the wrong item was delivered, as long as the board is returned in the same condition and in its original wrapping and box. This is mainly a customer-service policy, not an environmental action, but it does show how the retailer handles product returns and shipping issues.

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