Onboard Store Australia

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Sustainability Summary

  • Good On You - Not found
  • Ethical Consumer - This information is locked, visit Ethical Consumer's website
  • B Corp - Not found
  • Trustpilot - 2.3/5 (141 reviews)
  • This is an unclaimed profile. Onboard Store Australia has not joined Sustainability Tracker to verify their sustainability credentials. We gathered what we could from public sources.
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Onboard Store Australia Sustainability Profile

Onboard Store Australia is not currently tracking sustainability.

Sustainability Summary

  • Good On You - Not found
  • Ethical Consumer - This information is locked, visit Ethical Consumer's website
  • B Corp - Not found
  • Trustpilot - 2.3/5 (141 reviews)
  • This is an unclaimed profile. Onboard Store Australia has not joined Sustainability Tracker to verify their sustainability credentials. We gathered what we could from public sources.
Powered by Tracker AI BETA; there may be errors 
Onboard Store Australia is a surf retailer and manufacturer based in Sydney. The content found here does not show a detailed public sustainability program, report, or formal ESG targets. It does show that the business sells surfboards, wetsuits, board bags, apparel, and accessories, and that it works with brands such as Patagonia and FCS in its store mix. The strongest third-party signal in the material is customer feedback on Trustpilot, which is mixed and includes complaints about service and stock. Overall, there is not enough public evidence here to confirm a clear sustainability position beyond normal retail operations and product distribution.

Positive Sentiment Found
There is some positive third-party sentiment in the material, but it is limited. Trustpilot shows one OnBoard review page with a 3.3 out of 5 score based on 15 reviews, which suggests a mixed but not uniformly negative customer view. The Commons Earth also presents itself as a place to browse expert-rated sustainable brands and says it helps people shop in line with their values, but that is a platform-level signal rather than a direct assessment of Onboard Store Australia itself. No independent certification or formal sustainability rating for the store appears in the content, so the positive picture is mostly about general retail presence rather than verified ESG performance.

Common Criticisms:
The clearest third-party criticism in the material comes from Trustpilot, where a surf-store review page shows a 2.3 out of 5 score based on 141 reviews. The review snippets mention poor service, slow delivery, items not being in stock, and one complaint calling the site a scam and saying there was no refund. These are customer-service complaints rather than direct sustainability findings, but they do affect public trust. There is also a broader transparency gap: the content does not show a public sustainability report, formal ESG targets, or independent sustainability certification for the store itself. That means consumers cannot easily check its environmental or labour practices from the material provided.

Onboard Store Australia Sustainability Actions

Family-run business since 1989

Onboard Industries says it has been operating since 1989 and is a family-owned surf-hardware manufacturer, wholesaler, and retailer. It is based in Sydney and runs stores in Mona Vale and Byron Bay, plus four stores in Bali. The company says each store is designed to fit into its local community. This is business background rather than a formal sustainability claim, but it helps show the scale and structure of the operation.

Sells surf gear and apparel

The store sells surfboards, wetsuits, board bags, fins, headwear, tops, bottoms, outerwear, and accessories. The product pages show a wide range of boards from Channel Islands and Chris Christenson, plus items from brands like Patagonia, FCS, Epokhe, Former, and Catch Surf. This shows the business acts as a retailer and distributor for surf and outdoor products, including some brands often linked with lower-impact or repair-focused buying choices, although no formal sustainability standard is stated for the store itself.

Returns and refund policy

Onboard Industries publishes a returns policy that allows exchanges and refunds for full-price items within 14 days of purchase. It also says customers can return surfboards if the wrong item was delivered, as long as the board is returned in the same condition and in its original wrapping and box. This is mainly a customer-service policy, not an environmental action, but it does show how the retailer handles product returns and shipping issues.

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Frequently Asked Questions

Has Onboard Store Australia published a sustainability report?

Confidence: Low. As of July 2026, Onboard Store Australia has not publicly shown a sustainability report in the material provided. The pages found here focus on products, store background, and customer policies rather than formal ESG reporting. That means there is no clear public document covering emissions, labour standards, packaging, or other sustainability topics. Consumers who want this information may need to ask the company directly through its contact page or request a copy of any report if one exists.. Sources: Onboard Store Australia, Onboard Store Australia - https://onboardstore.com.au/pages/about-us?srsltid=AfmBOopO3ffPaw7sotoWBpXV8Dajr3xaW5YcwEQ3oPz5uJkpiPclrw5T, https://onboardstore.com.au/pages/terms-conditions?srsltid=AfmBOorBlt9N2sYHVQPcAccgo4bP2j7Xa2oCKjsE8G3puAh_zvcOQGRM

What is Onboard Store Australia's sustainability rating?

Confidence: Low. As of July 2026, Onboard Store Australia does not have a clear independent sustainability rating in the material provided. Good On You, which rates fashion brands on people, planet, and animals, does not show a listed score here for this retailer. The only clear third-party score found is a Trustpilot customer rating of 2.3 out of 5 on one surf-store review page, which reflects service feedback rather than sustainability performance. Consumers looking for a formal ESG rating may need to check directly with the brand.. Sources: Good On You, Trustpilot - https://directory.goodonyou.eco/, https://ca.trustpilot.com/review/surf-store.com?page=3

What sustainability certifications does Onboard Store Australia have?

Confidence: Low. As of July 2026, no sustainability certifications for Onboard Store Australia are publicly confirmed in the material provided. There is no evidence here of a B Corp certification, ISO 14001 (an environmental management standard), or similar third-party label for the store itself. Some products sold by the retailer come from brands that may have their own certifications, but those are not the same as a certification for Onboard Store Australia. Consumers should ask the company for proof if they want to verify any claims.. Sources: B Corp, Onboard Store Australia - https://www.bcorporation.net/, https://onboardstore.com.au/pages/about-us?srsltid=AfmBOopO3ffPaw7sotoWBpXV8Dajr3xaW5YcwEQ3oPz5uJkpiPclrw5T

What is Onboard Store Australia's carbon footprint?

Confidence: Low. As of July 2026, Onboard Store Australia has not publicly disclosed a carbon footprint in the material provided. There are no figures for Scope 1, 2, or 3 emissions, which are the standard ways companies measure direct emissions, energy use, and supply-chain emissions. Without that data, it is not possible to judge the store's climate impact from the available information. Consumers who care about this can ask the company whether it measures emissions or has a reduction plan.. Sources: Onboard Store Australia, Onboard Store Australia - https://onboardstore.com.au/?srsltid=AfmBOoonyQFC33IzMBkVuxJ01adVDXtAZ1BS-mSM0-ZOlK2dTRTFgaKi, https://onboardstore.com.au/pages/about-us?srsltid=AfmBOopO3ffPaw7sotoWBpXV8Dajr3xaW5YcwEQ3oPz5uJkpiPclrw5T

Is Onboard Store Australia's packaging sustainable?

Confidence: Low. As of July 2026, the material provided does not explain whether Onboard Store Australia's packaging is sustainable. The pages shown here do not mention recycled packaging, plastic reduction, compostable mailers, or any packaging standard. The returns policy also does not give enough detail to judge how products are packed for shipping. Because of that, packaging claims cannot be verified from the available information. Consumers may want to ask the retailer what materials it uses for shipping and whether it has a packaging reduction plan.. Sources: Onboard Store Australia, Onboard Store Australia - https://onboardstore.com.au/pages/terms-conditions?srsltid=AfmBOorBlt9N2sYHVQPcAccgo4bP2j7Xa2oCKjsE8G3puAh_zvcOQGRM, https://onboardstore.com.au/pages/about-us?srsltid=AfmBOopO3ffPaw7sotoWBpXV8Dajr3xaW5YcwEQ3oPz5uJkpiPclrw5T

Is Onboard Store Australia ethical in its supply chain and labour practices?

Confidence: Low. As of July 2026, the material provided does not give enough public evidence to judge Onboard Store Australia's labour or supply-chain practices. The company says it is family owned and that its staff are hand-picked people who love to surf, but that is not the same as a verified labour standard. There is no public code of conduct, audit summary, or supplier list shown here. Consumers who want to assess ethics more fully should ask for supplier standards, worker policies, and any independent audit results.. Sources: Onboard Store Australia, Trustpilot - https://onboardstore.com.au/pages/about-us?srsltid=AfmBOopO3ffPaw7sotoWBpXV8Dajr3xaW5YcwEQ3oPz5uJkpiPclrw5T, https://nz.trustpilot.com/review/surf-store.com

What is Onboard Store Australia doing about sustainability?

Confidence: Low. As of July 2026, Onboard Store Australia has not publicly shown a detailed sustainability plan in the material provided. The clearest information is that it sells surf and outdoor products from a range of brands, including some well-known names in the surf market. However, there are no published targets, emissions data, or formal sustainability commitments here. The company does publish customer policies on delivery and returns, but those are not the same as an ESG strategy. Consumers can ask the retailer whether it has any climate, packaging, or sourcing goals.. Sources: Onboard Store Australia, Onboard Store Australia - https://onboardstore.com.au/?srsltid=AfmBOoo3lpICErJFjQcpQLU1oKExfkvAc2GYYBwBbO-JH84nk8OXqBtJ/esg, https://onboardstore.com.au/pages/about-us?srsltid=AfmBOopO3ffPaw7sotoWBpXV8Dajr3xaW5YcwEQ3oPz5uJkpiPclrw5T

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