Mitre 10 / Independent Hardware Group

Not verified. Claim this page

Visit Website

Mitre 10 / Independent Hardware Group Sustainability Profile

Sustainability Summary

  • Good On You - Not found
  • Ethical Consumer - Locked
  • B Corp - Not found
  • Trustpilot - 2.8/5 (16 reviews)
  • This is an unclaimed profile. Mitre 10 / Independent Hardware Group has not joined Sustainability Tracker to verify their sustainability credentials. We gathered what we could from public sources.
Powered by Tracker AI BETA; there may be errors 
Mitre 10 Australia’s public sustainability picture is mixed and not very complete in the material provided. The brand says sustainability is part of its strategy and points to policies on packaging, ethical sourcing, timber, and climate action. It also says it has used ESG, SDGs, GRI, and SASB frameworks to shape its plan. Some actions are described, such as supplier training on modern slavery, recycling support, and a Green Star-rated distribution centre. However, the independent material here is limited, and there is no verified third-party sustainability rating or clear public evidence of a full sustainability report in the sources shown. Consumer review data is also weak and mostly about service, not ESG performance.

Common Criticisms:
Public sentiment in the material is limited and not strongly positive. The main independent signal is customer review data on Trustpilot, where Mitre 10 Australia has a 2.8 out of 5 score from 16 reviews, which suggests mixed customer experiences rather than strong approval. A separate Trustpilot page for Mitre 10 New Zealand shows a 2.7 out of 5 score from 178 reviews, including complaints about online ordering. These reviews are about service, not sustainability, but they do show that outside feedback is not especially strong. The material also says the brand’s sustainability picture is limited and that there is no verified public evidence here for a full sustainability report, formal climate targets from an independent body, or third-party sustainability certification in the Australian material shown.

About Mitre 10 / Independent Hardware Group

  • Status
  • Unverified

Mitre 10 / Independent Hardware Group Sustainability Actions

Supplier training on modern slavery

Mitre 10 says it gave modern slavery survey and training material to more than 210 suppliers. Modern slavery means serious exploitation such as forced labour, debt bondage, or trafficking. The company says this work helped it assess risks and improve its ethical processes. This is a supply-chain action, so it focuses on how the business checks the people and companies it buys from. It is one of the clearer signs in the material that the brand is trying to look at labour risks beyond its own stores.

8 12 16

Green Star distribution centre

Mitre 10 says its Victorian Distribution Centre was built to a 4 Star Green Star rating. Green Star is a building rating system that measures how well a building performs on things like energy, water, materials, and indoor environment. The company says the site could save more than 1 million kWh of energy each year. That points to a practical effort to cut energy use in operations, rather than just making broad claims about being greener.

7 9 12 13

Recycling services across stores

Mitre 10 says it has expanded recycling services and supports solar solutions and Beat Energy initiatives across stores. In the New Zealand sustainability material, it also describes recycling batteries, lightbulbs, garden pots, and clean plastic pots, plus recycling week activities. These actions are about helping customers divert waste from landfill and making recycling easier in everyday shopping trips. The material also shows the brand talking about waste prevention, reuse, and recycling as part of a wider waste hierarchy.

11 12 13

Sustainability framework and policies

Mitre 10 says it created a formal sustainability framework in 2019 and updated its materiality matrix in 2023. Materiality means deciding which sustainability issues matter most to the business and its stakeholders. The company says it uses ESG (environmental, social, and governance) ideas, the UN Sustainable Development Goals, GRI, and SASB to shape its approach. It also says it has policies on sustainability, packaging, ethical sourcing, materials procurement, and FSC (Forest Stewardship Council) timber sourcing. This shows a structured management approach, even though the public evidence here is limited.

Mitre 10 / Independent Hardware Group Sustainability Commitments

2040

Net zero for controlled sites

Mitre 10 says it aims to reach net zero emissions for sites under Metcash operational control by 2040. Net zero means cutting emissions as much as possible and balancing any remaining emissions with removals or offsets. The target applies to sites the group controls, not necessarily every store in the wider network. The company says this is part of its longer-term climate plan.

2025

100% renewable electricity

Mitre 10 says it plans to move to 100% renewable energy by 2025 for sites under Metcash operational control. Renewable energy means power from sources like wind or solar that can be replaced naturally. The commitment is tied to the company’s operational sites, so it is a specific energy target rather than a broad statement about the whole supply chain.

2025

Reusable or recyclable packaging

Mitre 10 says it will make private label packaging 100% reusable, recyclable, or compostable by 2025. Reusable packaging can be used again, recyclable packaging can be processed into new material, and compostable packaging can break down under the right conditions. The company says this policy was introduced to reduce unnecessary packaging and give suppliers practical guidance on packaging design.

Is Mitre 10 / Independent Hardware Group Sustainable? info Welcome to Sustainability Tracker! Click to learn more.

About Mitre 10 / Independent Hardware Group

  • Status
  • Unverified

Sustainable Development Goals

Mitre 10 / Independent Hardware Group is committed to advancing these Global Goals to promote prosperity for people & planet.

Logo

Logo

Logo

Logo

Logo

Logo

Logo

Logo

This information references https://www.mitre10.com.au/sustainability and was sourced on 02/05/2024. Is this your business? Suggest an edit

Frequently Asked Questions

Has Mitre 10 published a sustainability report?

Confidence: Moderate. As of September 2026, Mitre 10 has publicly referred to sustainability reports in its New Zealand material, including 2023, 2024, and 2025 reports. For Mitre 10 Australia, the material here does not show a clearly verified public sustainability report on the Australian site. That means there is some evidence of reporting in the wider group, but not enough independent proof in the Australian material to confirm a full public report for this brand page. Consumers who want the latest version can ask Mitre 10 directly for its current sustainability or ESG report.. Sources: Mitre 10 NZ Sustainability, SustainabilityTracker, Mitre 10 Australia - https://www.mitre10.co.nz/sustainability?srsltid=AU7gw4Whoo0ksYIWSg5uZeb__MOPRtyyPnaVWB1JHUyaTaC_fl4yDc_C, https://www.sustainabilitytracker.com/brand/mitre-10-australia/, https://mitre10.com.au

What is Mitre 10's sustainability rating?

Confidence: Low. As of September 2026, Mitre 10 does not have a clear third-party sustainability rating in the material provided. Good On You is Not found, and there is no B Corp certification shown. The only public score found is a Trustpilot customer review score of 2.8 out of 5 for Mitre 10 Australia, which reflects shopping and service experiences rather than ESG performance. That means there is not enough independent evidence here to give a strong sustainability rating. Consumers who want a clearer view can ask for third-party assessments or a published ESG report.. Sources: Trustpilot Australia, SustainabilityTracker, Mitre 10 Australia - https://au.trustpilot.com/review/www.mitre10.com.au, https://www.sustainabilitytracker.com/brand/mitre-10-australia/, https://mitre10.com.au

What sustainability certifications does Mitre 10 have?

Confidence: Moderate. As of September 2026, the material shows one clear certification-related item: some Mitre 10 entities use FSC (Forest Stewardship Council) licensing, which is linked to responsible forest management. FSC is a system for checking that wood comes from forests managed with environmental and social rules. The material also says a Victorian Distribution Centre was built to a 4 Star Green Star rating, which is a building rating for energy, water, materials, and indoor environment. However, the Australian material does not show a full list of company-wide certifications, so the picture is partial.. Sources: Mitre 10 NZ Governance, SustainabilityTracker, Mitre 10 NZ Sustainability - https://www.mitre10.co.nz/sustainable-governance?srsltid=AU7gw4WOVPZd_zih284R3LiqBn4Q30G7_BtXiNfeXbkzddxNXS-Rboln, https://www.sustainabilitytracker.com/brand/mitre-10-australia/, https://www.mitre10.co.nz/sustainability?srsltid=AU7gw4Whoo0ksYIWSg5uZeb__MOPRtyyPnaVWB1JHUyaTaC_fl4yDc_C

What is Mitre 10's carbon footprint?

Confidence: Moderate. As of September 2026, Mitre 10 has not publicly disclosed a full carbon footprint in the material provided. No verified figures were shown for Scope 1, Scope 2, or Scope 3 emissions. Scope 1 means direct emissions from owned operations, Scope 2 means emissions from purchased electricity, and Scope 3 covers the wider supply chain. The brand does say it has set time-bound carbon reduction targets for 2030 and 2035 and aims for net zero by 2040 for sites under Metcash operational control. Consumers who want the actual footprint numbers can ask the company for its emissions data.. Sources: Mitre 10 NZ Governance, SustainabilityTracker, Mitre 10 Australia - https://www.mitre10.co.nz/sustainable-governance?srsltid=AU7gw4WOVPZd_zih284R3LiqBn4Q30G7_BtXiNfeXbkzddxNXS-Rboln, https://www.sustainabilitytracker.com/brand/mitre-10-australia/, https://mitre10.com.au

Is Mitre 10's packaging sustainable?

Confidence: Moderate. As of September 2026, Mitre 10 says it has a packaging policy that aims to reduce unnecessary packaging and requires trade partners to meet sustainable packaging guidelines by the end of 2025. It also says it wants private label packaging to be 100% reusable, recyclable, or compostable by 2025. That is a clear target, but the material does not show independent proof that the target has been met. So the answer is partly yes on policy, but the public evidence here is still limited on real-world results.. Sources: Mitre 10 NZ Governance, SustainabilityTracker, Mitre 10 Australia - https://www.mitre10.co.nz/sustainable-governance?srsltid=AU7gw4WOVPZd_zih284R3LiqBn4Q30G7_BtXiNfeXbkzddxNXS-Rboln, https://www.sustainabilitytracker.com/brand/mitre-10-australia/, https://mitre10.com.au

Is Mitre 10 ethical in its supply chain and workers?

Confidence: Moderate. As of September 2026, the material gives some signs of supply-chain oversight but not a full independent ethics assessment. Mitre 10 says it gave modern slavery training and survey material to more than 210 suppliers, and it has an ethical and responsible sourcing policy. Modern slavery means severe exploitation such as forced labour or trafficking. However, the sources here do not include a third-party audit of wages, safety, or worker treatment. That means the company has some stated processes, but the public evidence is not enough to fully judge ethics across its supply chain.. Sources: Mitre 10 NZ Governance, SustainabilityTracker, Mitre 10 Australia - https://www.mitre10.co.nz/sustainable-governance?srsltid=AU7gw4WOVPZd_zih284R3LiqBn4Q30G7_BtXiNfeXbkzddxNXS-Rboln, https://www.sustainabilitytracker.com/brand/mitre-10-australia/, https://mitre10.com.au

What is Mitre 10 doing about sustainability?

Confidence: High. As of September 2026, Mitre 10 says it is working on sustainability through several practical steps. These include a formal sustainability framework, packaging rules for suppliers, modern slavery training for more than 210 suppliers, recycling services in stores, and a 4 Star Green Star distribution centre. It also says it has set carbon reduction targets for 2030 and 2035 and aims for net zero by 2040 for sites under Metcash operational control. The main gap is independent verification: the material shows many self-reported actions, but limited third-party proof of results.. Sources: Mitre 10 NZ Governance, Mitre 10 NZ Sustainability, SustainabilityTracker - https://www.mitre10.co.nz/sustainable-governance?srsltid=AU7gw4WOVPZd_zih284R3LiqBn4Q30G7_BtXiNfeXbkzddxNXS-Rboln, https://www.mitre10.co.nz/sustainability?srsltid=AU7gw4Whoo0ksYIWSg5uZeb__MOPRtyyPnaVWB1JHUyaTaC_fl4yDc_C, https://www.sustainabilitytracker.com/brand/mitre-10-australia/

Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.