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Medibank Sustainability Actions

Published first statutory report

A 2026 governance update says Medibank approved its first statutory Sustainability Report during FY2026. A statutory report is a formal report required or treated as official company disclosure, so this suggests sustainability reporting is becoming more structured. The same update says the board also approved an updated Net Zero pathway, which is a plan for cutting greenhouse gas emissions over time until the company reaches net zero, meaning any remaining emissions would need to be balanced out.

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Updated board oversight on ESG

Medibank’s board said it spent FY2026 reviewing ESG and sustainability, along with risk, technology, and workforce issues. The company also updated its Code of Conduct with extra guidance on ethical decision-making, using questions like “can we?” and “should we?” to guide choices. This shows sustainability and ethics are being handled at board level rather than left only to a specialist team.

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Worked on sustainable procurement

A SAP document describes Medibank as a finalist for work on social impact through sustainable procurement for Indigenous health. Sustainable procurement means choosing suppliers and buying processes that consider social and environmental effects, not just price. The document links this work to collaboration with SAP Ariba, a procurement software tool, and suggests Medibank has used purchasing processes to support Indigenous health-related goals.

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Used procurement for Indigenous health

The SAP finalist entry says Medibank focused on social impact for Indigenous health through procurement. In plain terms, this means the company used its buying power and supplier processes to support a health-related social goal. The source does not give full detail, but it does show that Medibank has linked procurement with community impact rather than treating it as a purely back-office task.

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Improved governance and compliance

A 2026 governance statement says Medibank’s board oversees strategy, risk, compliance, and ESG, and that it follows APRA’s CPS 510 governance standard. APRA is Australia’s banking and insurance regulator, and CPS 510 is a rule set for how insurers and similar firms should manage governance. The statement also says the board reviewed cyber-related litigation and regulatory matters, which matters for ESG because strong governance includes handling major risks openly.

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Acquired Better Medical

A 2026 governance update says Medibank completed the acquisition of Better Medical, a network of general practice and medical clinics, in December 2025. This is not a sustainability action by itself, but it is a material business change that can affect access to healthcare services and the company’s wider social impact. The source does not explain any sustainability conditions tied to the deal.

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Offers mental health support

Medibank says members can access 24/7 mental health support by phone or online at no extra cost. This is a health service rather than a classic environmental action, but it is relevant to social sustainability because it improves access to support when people need it. The source describes it as available seven days a week, day and night.

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Supports sustainable travel insurance

Medibank markets travel insurance and says it has won awards for those products. The material does not show a direct environmental benefit, so this is only included because it is part of the company’s broader services linked to risk protection and customer wellbeing. No sustainability-specific product detail is provided in the source.

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