Medibank

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Medibank Sustainability Profile

Sustainability Summary

  • Good On You - Not found
  • Ethical Consumer - Locked
  • B Corp - Not found
  • Trustpilot - 1.3/5 (321 reviews); 1.7/5 (205 reviews)
  • This is an unclaimed profile. Medibank has not joined Sustainability Tracker to verify their sustainability credentials. We gathered what we could from public sources.
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Medibank is an Australian private health insurer with a public sustainability and governance story that is still developing. The company says its board oversees ESG and sustainability, and third-party coverage notes that it approved an updated Net Zero pathway and its first statutory Sustainability Report in FY2026. Independent signals are mixed: there are some positive mentions of sustainable procurement and governance, but consumer review data on Trustpilot is weak. Overall, Medibank appears to be moving toward more formal sustainability reporting, but there is not enough independent evidence in the material to show a strong, well-verified ESG track record yet.

Positive Sentiment Found
Public sentiment in the material is limited, but there are a few positive signals. Medibank is described in a SAP finalist entry as using sustainable procurement to support Indigenous health, which suggests outside recognition for social-impact work. A 2026 governance article also says the board approved an updated Net Zero pathway and the company’s first statutory Sustainability Report, which points to more formal ESG reporting. On the consumer side, the only clearly positive review-style signal in the provided material is not about Medibank itself but about Commons, a values-based finance app that says it helps people choose more sustainable brands; that does not directly rate Medibank. Overall, the strongest positive evidence comes from governance and procurement coverage rather than broad public praise.

Common Criticisms:
The clearest negative signal is consumer feedback on Trustpilot. One Trustpilot snippet shows Medibank at 1.3 out of 5 from 321 reviews, which is a very weak score, and another snippet shows 1.7 out of 5 from 205 reviews. Those ratings suggest many customers are unhappy, although the snippets do not break down the complaints in detail. The material also shows a gap in independent sustainability assessment: there is no Good On You or B Corp rating for Medibank in the provided content, so there is little third-party evidence to confirm its ESG performance. In addition, the sustainability claims in the company’s own site are not independently verified in the material, so readers should treat them as self-reported unless backed up elsewhere.

About Medibank

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Medibank Sustainability Actions

Published first statutory report

A 2026 governance update says Medibank approved its first statutory Sustainability Report during FY2026. A statutory report is a formal report required or treated as official company disclosure, so this suggests sustainability reporting is becoming more structured. The same update says the board also approved an updated Net Zero pathway, which is a plan for cutting greenhouse gas emissions over time until the company reaches net zero, meaning any remaining emissions would need to be balanced out.

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Updated board oversight on ESG

Medibank’s board said it spent FY2026 reviewing ESG and sustainability, along with risk, technology, and workforce issues. The company also updated its Code of Conduct with extra guidance on ethical decision-making, using questions like “can we?” and “should we?” to guide choices. This shows sustainability and ethics are being handled at board level rather than left only to a specialist team.

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Worked on sustainable procurement

A SAP document describes Medibank as a finalist for work on social impact through sustainable procurement for Indigenous health. Sustainable procurement means choosing suppliers and buying processes that consider social and environmental effects, not just price. The document links this work to collaboration with SAP Ariba, a procurement software tool, and suggests Medibank has used purchasing processes to support Indigenous health-related goals.

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Used procurement for Indigenous health

The SAP finalist entry says Medibank focused on social impact for Indigenous health through procurement. In plain terms, this means the company used its buying power and supplier processes to support a health-related social goal. The source does not give full detail, but it does show that Medibank has linked procurement with community impact rather than treating it as a purely back-office task.

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Improved governance and compliance

A 2026 governance statement says Medibank’s board oversees strategy, risk, compliance, and ESG, and that it follows APRA’s CPS 510 governance standard. APRA is Australia’s banking and insurance regulator, and CPS 510 is a rule set for how insurers and similar firms should manage governance. The statement also says the board reviewed cyber-related litigation and regulatory matters, which matters for ESG because strong governance includes handling major risks openly.

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Medibank Sustainability Commitments

2030

Follow the Net Zero pathway

Medibank’s board approved an updated Net Zero pathway in FY2026. A pathway is a step-by-step plan for reducing emissions over time. The source does not give the full target year for reaching net zero, but the mention of a pathway shows the company has a future emissions plan tied to a long-term climate goal.

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About Medibank

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  • Unverified

Sustainable Development Goals

Medibank is committed to advancing these Global Goals to promote prosperity for people & planet.

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This information references https://www.medibank.com.au/ and was sourced on 21/05/2025. Is this your business? Suggest an edit

Frequently Asked Questions

Has Medibank published a sustainability report?

Confidence: Moderate. As of September 2026, Medibank has been reported as having approved its first statutory Sustainability Report during FY2026. That means the company has moved into more formal sustainability reporting, but the material does not include the report itself or show a long public history of reporting. Consumers who want the full document should check Medibank’s investor or governance pages for the latest disclosure.. Sources: Kalkine Media, Medibank - https://kalkinemedia.com/au/news/announcements/medibank-private-publishes-fy2026-corporate-governance-statement-highlighting-strategic-priorities-and-compliance, https://medibank.com.au

What is Medibank's sustainability rating?

Confidence: Low. As of September 2026, Medibank does not appear to have a published Good On You or B Corp sustainability rating in the provided material. The clearest third-party signal is customer review data on Trustpilot, where Medibank is shown at 1.3 out of 5 from 321 reviews in one snippet and 1.7 out of 5 from 205 reviews in another. Trustpilot measures customer satisfaction, not ESG performance, so this is not a sustainability rating. Consumers looking for a formal ESG score should check whether Medibank has published one directly.. Sources: Trustpilot, Trustpilot - https://www.trustpilot.com/review/bupa.com.au?page=6, https://www.trustpilot.com/review/healthpartners.com.au?page=10

What sustainability certifications does Medibank have?

Confidence: Low. As of September 2026, no sustainability certification such as B Corp, GOTS, or ISO 14001 is shown for Medibank in the provided material. The material does mention governance and sustainability reporting, but that is not the same as an external certification. A certification is an outside check that a company meets a set standard. Consumers who want proof should look for a named certificate on Medibank’s own disclosures or ask the company directly.. Sources: Kalkine Media, Medibank - https://kalkinemedia.com/au/news/announcements/medibank-private-publishes-fy2026-corporate-governance-statement-highlighting-strategic-priorities-and-compliance, https://medibank.com.au

What is Medibank doing about carbon emissions?

Confidence: Moderate. As of September 2026, Medibank’s board has approved an updated Net Zero pathway. Net zero means cutting emissions as much as possible and balancing any remaining emissions with removals or offsets. The material does not give a full emissions number, a base year, or a detailed target date, so the plan is still only partly visible from the outside. Consumers who want the carbon footprint details should look for Medibank’s sustainability report or climate disclosure.. Sources: Kalkine Media, Medibank - https://kalkinemedia.com/au/news/announcements/medibank-private-publishes-fy2026-corporate-governance-statement-highlighting-strategic-priorities-and-compliance, https://medibank.com.au

Is Medibank's procurement or supply chain sustainable?

Confidence: Moderate. As of September 2026, there is some evidence that Medibank has worked on sustainable procurement. A SAP finalist entry says the company used procurement to support Indigenous health and focused on sustainable and ethical practices. Procurement means how a company buys goods and services from suppliers. The material does not show a full supply-chain audit, supplier code, or labour report, so the wider picture is still unclear.. Sources: SAP, Medibank - https://www.sap.com/australia/documents/2024/10/76e33095-d97e-0010-bca6-c68f7e60039b.html, https://medibank.com.au

What is Medibank doing about social impact and health access?

Confidence: High. As of September 2026, Medibank says it offers 24/7 mental health support to members at no extra cost, and a governance update says it completed the acquisition of Better Medical, a network of GP and medical clinics, in December 2025. These are social-impact signals because they relate to access to care and support. The material does not show independent proof of outcomes, but the actions themselves are clearly described in company and third-party coverage.. Sources: Medibank, Kalkine Media - https://medibank.com.au, https://kalkinemedia.com/au/news/announcements/medibank-private-publishes-fy2026-corporate-governance-statement-highlighting-strategic-priorities-and-compliance

Is Medibank transparent about sustainability?

Confidence: Moderate. As of September 2026, Medibank appears to be becoming more transparent, because third-party coverage says it approved its first statutory Sustainability Report and an updated Net Zero pathway in FY2026. That said, the material does not include the full report, detailed emissions data, or a public third-party ESG score. So the company is showing more disclosure, but the outside evidence is still limited. Consumers can ask Medibank for the full sustainability report and climate data directly.. Sources: Kalkine Media, Medibank - https://kalkinemedia.com/au/news/announcements/medibank-private-publishes-fy2026-corporate-governance-statement-highlighting-strategic-priorities-and-compliance, https://medibank.com.au

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