Koos Service Design

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Koos Service Design Sustainability Actions

Reduced its carbon footprint

Sustainability efforts from Koos started internally. Michaël and his colleagues took it upon themselves to reduce Koos’ carbon footprint, and it was a hands-on, unsure experiment at first. “We were all thinking about how we, as Koos, could reduce our impact on the environment” Michaël says. After a few years of trial and error, they now have a strategy in place.

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Developed Sustainable Service Design

Koos describes Sustainable Service Design as a three-pronged approach: designing sustainable behaviour, designing circular services, and designing resilient systems. In order to shift to a sustainable world, “first we had to define what sustainability means”, says Michaël. Koos decided to highlight where it could make an impact as a service designer.

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Worked on circular economy projects

After collaborating on projects contributing toward a circular economy, Koos said it realised it knew a lot about it. Its experience told it that Service Design has the right tools to make this transition concrete and successful. The page also cites projects such as “From a linear to a circular renovation process in urban water management” and “Co-creating a toolkit for municipalities to increase circularity in public spaces.”

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Integrated sustainability in projects

Koos says it aims to integrate environmental and social sustainability into every project, instead of only for clients who want to design sustainable services and systems from the outset. It asks, “How can Koos incorporate a sustainability perspective?” and says it tries to mention sustainability in everyday conversation, in proposals and during ideation sessions.

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Used stakeholder process tools

Koos developed a new tool called the “Process Journey”. “A Process Journey is like somewhere between a customer journey and a service blueprint. This tool is useful to visualise a multi-stakeholder process and align them”. It says this helps create a common understanding of the problem and how to solve it on a systemic level.

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What do our labels mean?

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Certified B Corporation

About Koos Service Design

  • Status
  • Unverified
  • Employees
  • 5 - 25
  • Country
  • Netherlands

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