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Belong Sustainability Actions

Payment help for customers

Belong says it offers payment assistance for customers who cannot keep up with regular bills. This is a social responsibility measure, because it can help people stay connected during money problems. The company presents this as part of its customer support, rather than as a separate sustainability programme.

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3G network shutdown support

Belong has published guidance for customers affected by the closure of the 3G network. This is not an environmental action, but it is a service action linked to responsible transition planning. It helps customers understand what they need to do if older devices stop working after the network change.

Backed by Telstra security

Belong says it uses parts of Telstra’s mobile network and benefits from Telstra’s cyber-security systems. The company says Telstra’s security team blocks millions of cyber threats every day. This is mainly a digital safety measure, but it also relates to governance because it supports safer service delivery and customer data protection.

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Climate Active certification

Local Residential, which appears in the same scraped material but is not Belong, says it has been Climate Active carbon neutral certified since 2023. This is a certification for organisations that measure and offset emissions to reach carbon neutral status. It does not apply to Belong unless separately confirmed.

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Net zero operations claim

Local Residential also says it has been net zero in business operations from the start and plans to cut upfront carbon footprint by 40% before 2030. This is another company in the material, not Belong, so it should not be treated as Belong’s own action.

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About Belong

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  • Unverified
  • Industry
  • Telecommunications

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