Belong

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Belong Sustainability Profile

Sustainability Summary

  • Good On You - Not found
  • Ethical Consumer - Locked
  • B Corp - Not found
  • Trustpilot - Not found
  • This is an unclaimed profile. Belong has not joined Sustainability Tracker to verify their sustainability credentials. We gathered what we could from public sources.
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We're Carbon Neutral

Belong is an Australian internet and mobile provider that says it focuses on simple plans, online self-service, and support for customers who need help paying bills. On its own site, it also says it is backed by Telstra, which gives it access to parts of Telstra’s mobile network and security systems. The sustainability evidence in the available material is limited. There are no clear third-party sustainability ratings, certifications, or independent ESG reports for Belong itself. Most of the sustainability-related information comes from Belong’s own website, so it should be treated as self-reported rather than independently verified.

Common Criticisms:
Public sentiment in the available material is mixed to negative on service quality. One Trustpilot result for Belong’s Australian site says reviewers report constant internet dropouts, slow speeds, and frustration with customer service. Another Trustpilot result for Belong Home shows a 4-star TrustScore with 1,305 reviews, but that page appears to relate to a different Belong business, so it should not be used as evidence about Belong’s sustainability or telecom service reputation. No independent sustainability ratings, certifications, or ESG assessments for Belong itself were found in the material, so there is little third-party evidence to support a strong sustainability reputation.

About Belong

  • Status
  • Unverified
  • Industry
  • Telecommunications

Belong Sustainability Actions

Payment help for customers

Belong says it offers payment assistance for customers who cannot keep up with regular bills. This is a social responsibility measure, because it can help people stay connected during money problems. The company presents this as part of its customer support, rather than as a separate sustainability programme.

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3G network shutdown support

Belong has published guidance for customers affected by the closure of the 3G network. This is not an environmental action, but it is a service action linked to responsible transition planning. It helps customers understand what they need to do if older devices stop working after the network change.

Backed by Telstra security

Belong says it uses parts of Telstra’s mobile network and benefits from Telstra’s cyber-security systems. The company says Telstra’s security team blocks millions of cyber threats every day. This is mainly a digital safety measure, but it also relates to governance because it supports safer service delivery and customer data protection.

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Climate Active certification

Local Residential, which appears in the same scraped material but is not Belong, says it has been Climate Active carbon neutral certified since 2023. This is a certification for organisations that measure and offset emissions to reach carbon neutral status. It does not apply to Belong unless separately confirmed.

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Net zero operations claim

Local Residential also says it has been net zero in business operations from the start and plans to cut upfront carbon footprint by 40% before 2030. This is another company in the material, not Belong, so it should not be treated as Belong’s own action.

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Belong Sustainability Commitments

2019

BELONG IS 100% CARBON NEUTRAL

Internet and mobile companies create a lot of greenhouse gases, which is why we went completely carbon neutral in 2019. Now you can use our data safe in the knowledge that it’s not cooking the planet.

Is Belong Sustainable? info Welcome to Sustainability Tracker! Click to learn more.

About Belong

  • Status
  • Unverified
  • Industry
  • Telecommunications

Sustainable Development Goals

Belong is committed to advancing these Global Goals to promote prosperity for people & planet.

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This information references https://www.belong.com.au/go/about-belong/we-are-carbon-neutral and was sourced on 24/03/2021. Is this your business? Suggest an edit

Frequently Asked Questions

Has Belong published a sustainability report?

Confidence: Low. As of September 2026, Belong has not publicly shown a standalone sustainability report in the material provided. The available information is mostly about internet and mobile services, customer support, and network security. There is no clear third-party ESG report or independent sustainability disclosure for Belong in the sources shown. Consumers who want more detail can ask Belong directly for any ESG, climate, or social impact reporting it may have.. Sources: Belong - https://belong.com.au

What is Belong's sustainability rating?

Confidence: Low. As of September 2026, Belong does not appear to have a public sustainability rating from the independent sources shown here. Good On You does not list Belong in the material provided, and no B Corp certification is shown. Trustpilot pages are present, but they focus on customer service rather than sustainability. That means there is not enough independent evidence to give Belong a clear sustainability score. Consumers can ask the company for verified ESG information.. Sources: Good On You, B Corp, Trustpilot - https://goodonyou.eco/, https://www.bcorporation.net/, https://www.trustpilot.com/review/www.belong.com.au

What sustainability certifications does Belong have?

Confidence: Low. As of September 2026, no sustainability certification for Belong is clearly shown in the material provided. There is no evidence here of B Corp certification, ISO 14001 (an environmental management standard), or a similar independent label for Belong. The only certification-like item in the broader material is for another company, Local Residential, not Belong. If a consumer wants to verify this, the safest step is to ask Belong for current third-party certifications.. Sources: B Corp, Belong - https://www.bcorporation.net/, https://belong.com.au

What is Belong doing about climate or emissions?

Confidence: Low. As of September 2026, Belong has not publicly disclosed a clear climate target, emissions inventory, or net zero plan in the material provided. The company does say it uses parts of Telstra’s network and benefits from Telstra’s security systems, but that is not the same as a climate commitment. There is no independent carbon data for Belong shown here. Consumers who want this information should request Belong’s emissions data and any climate targets directly from the company.. Sources: Belong - https://belong.com.au

Is Belong's service or network run in a more sustainable way?

Confidence: Low. As of September 2026, Belong has not publicly explained any detailed sustainability steps for its network operations in the material provided. It does mention online self-service, eSIM activation, and access to parts of Telstra’s network, but those features do not confirm lower emissions or less waste. No independent assessment of Belong’s operational footprint is shown here. Consumers can ask Belong whether it tracks energy use, device waste, or supply chain impacts.. Sources: Belong - https://belong.com.au

Is Belong ethical in terms of customer treatment and service?

Confidence: Moderate. As of September 2026, the picture is mixed. Belong says it offers payment assistance and online support, which can help customers in difficulty. However, Trustpilot search results in the material also mention complaints about constant internet dropouts, slow speeds, and customer service frustration. That does not prove a wider ethics problem, but it does show service concerns from some customers. Consumers may want to review recent customer feedback before signing up.. Sources: Belong, Trustpilot - https://belong.com.au, https://www.trustpilot.com/review/www.belong.com.au

What is Belong doing about sustainability overall?

Confidence: Low. As of September 2026, Belong’s publicly visible sustainability activity in the material provided is limited. The clearest items are customer support measures, such as payment assistance, and service changes like guidance for the 3G shutdown. Belong also says it uses Telstra network parts and security systems, but that is not a full ESG strategy. There is no clear independent sustainability report or third-party rating shown here. Consumers can ask Belong for its current ESG goals and reporting.. Sources: Belong - https://belong.com.au

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