The Warehouse Group NZ Sustainability - SustainabilityTracker.com

Sustainability Summary

Good On You - Not found
Ethical Consumer - Locked
B Corp - Not found
Trustpilot - 1.4/5 (165 reviews)
This is an unclaimed profile. The Warehouse Group NZ has not joined Sustainability Tracker to verify their sustainability credentials. We gathered what we could from public sources.

The Warehouse Group NZ shows some clear sustainability activity, especially around circularity, product stewardship, and waste reduction. Public posts linked to its sustainability team describe work on clothing reuse and recycling, and the company has been connected to broader discussions on modern slavery reporting and supply chain due diligence. Independent review data is mixed: one Trustpilot page for thewarehouse.co.nz shows very low customer ratings, while another Trustpilot listing for a related Warehouse.com Ltd page is much higher. There is no clear third-party sustainability rating from Good On You or a public B Corp certification in the material provided, so the overall picture is one of active internal work but limited independent verification.

Positive Sentiment Found
Public sentiment is mixed, but there are some clear positive signals around The Good Drop. A LinkedIn post from a Warehouse Group sustainability leader says the clothing reuse scheme won the KNAPP Sustainability Leadership Award at the Retail NZ Awards, and the judges called it a genuinely circular solution. The same post says the project was built with a coalition of retailers, charities, and recyclers, including The Salvation Army New Zealand, Fiji, Tonga & Samoa and ImpacTex NZ. That suggests outside support for the idea and some recognition that the company is trying to build a practical reuse system rather than relying only on recycling.

Common Criticisms:
Consumer sentiment on Trustpilot is much weaker for thewarehouse.co.nz. One Trustpilot listing shows a score of 1.4 out of 5 based on 165 reviews, which points to widespread dissatisfaction from customers. The material does not give a full breakdown of the complaints, so it is not possible to say exactly which sustainability issues drove the low score. A separate Trustpilot page for The Warehouse.com Ltd shows a much higher 4.8 out of 5 from 1,027 reviews, but that is for a different domain and should not be treated as the same customer experience. Overall, the public review picture is inconsistent and the main verified signal for thewarehouse.co.nz is poor.

About The Warehouse Group NZ

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The Warehouse Group NZ Sustainability Actions

The Good Drop clothing reuse

The Warehouse Group has promoted The Good Drop, a clothing take-back and reuse scheme that aims to keep unwanted clothes out of landfill. A LinkedIn post from a company sustainability leader says the project was designed to make reuse the first option, with recycling used only as a backup. The post also says the scheme was built with partners such as charities and recyclers, which suggests a circular economy approach, meaning products are kept in use for longer instead of being thrown away.

Product stewardship work

A company sustainability post says the team has worked on product stewardship schemes since the late 1990s, starting with packaging and later moving into e-waste, batteries, and clothing. Product stewardship means the business helps manage a product’s impact after sale, including collection and disposal. The post says this work is part of building the systems needed for a more circular textile economy, where materials are reused or recycled instead of becoming waste.

Modern slavery reporting input

A LinkedIn post from a Warehouse Group sustainability professional discusses the Modern Slavery Bill and the company’s response to it. The post says the group supported changes such as reporting across all brands in one statement and aligning reporting periods with the company’s financial year. It also says the business has pushed for clearer rules on supply chain reporting. Modern slavery reporting is about checking for forced labour and exploitation in supply chains.

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Store rollout for reuse scheme

The company said it wants to roll out The Good Drop to more of its 84 stores across Aotearoa New Zealand. That shows the reuse scheme is not just a one-off pilot. The aim is to collect more unwanted clothing and reduce the amount sent to landfill. This is a practical waste-reduction step and fits with a circular economy model.

Recognition for circular design

A LinkedIn post says The Good Drop won the KNAPP Sustainability Leadership Award at the Retail NZ Awards. The judges described it as a genuinely circular solution to the lack of end-to-end options for clothing. While this is not a formal third-party sustainability rating, it does show outside recognition for the project’s design and its focus on reuse before recycling.

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The Warehouse Group NZ Sustainability Commitments

2026

Expand The Good Drop

The Warehouse Group says it wants to roll out The Good Drop to more of its 84 stores across Aotearoa New Zealand. This is a future plan, not a completed action. The goal is to collect more unwanted clothing and keep it out of landfill by making reuse easier for customers in more locations.

Frequently Asked Questions

Has The Warehouse Group NZ published a sustainability report?

Confidence: Low. As of September 2026, no sustainability report was found in the material provided. The available information comes mainly from LinkedIn posts and third-party review snippets, not from a formal public ESG report. That means there is not enough evidence here to confirm whether The Warehouse Group NZ publishes a full sustainability report or only shares selected updates. Consumers who want a clearer picture can check the company’s investor or corporate responsibility pages directly.. Sources: LinkedIn - Phil Cumming post - https://nz.linkedin.com/in/philcumming

What is The Warehouse Group NZ's sustainability rating?

Confidence: Low. As of September 2026, there is no independent sustainability rating from Good On You or a public B Corp certification shown in the material provided. The clearest third-party signal is a Trustpilot score of 1.4 out of 5 for thewarehouse.co.nz based on 165 reviews, but that is a customer service rating, not a sustainability score. So there is no reliable published ESG rating here to point to. Consumers can ask the company for any current sustainability assessment or certification details.. Sources: Trustpilot - thewarehouse.co.nz, B Corp - https://nz.trustpilot.com/review/thewarehouse.co.nz?page=4, https://www.bcorporation.net/

What sustainability certifications does The Warehouse Group NZ have?

Confidence: Low. As of September 2026, no formal sustainability certification was confirmed in the material provided. The company’s clothing reuse work, The Good Drop, won the KNAPP Sustainability Leadership Award at the Retail NZ Awards, but an award is not the same as a certification. B Corp is mentioned as a possible framework, but The Warehouse Group NZ is not shown here as certified. Consumers looking for proof should ask the company whether any products, sites, or programs are certified under standards such as B Corp or similar schemes.. Sources: LinkedIn - Phil Cumming post, B Corp - https://nz.linkedin.com/in/philcumming, https://www.bcorporation.net/

What is The Warehouse Group NZ doing about sustainability?

Confidence: High. As of September 2026, The Warehouse Group NZ is publicly linked to clothing reuse, product stewardship, and supply chain reporting. Its sustainability team has promoted The Good Drop, a take-back scheme for unwanted clothes that aims to reuse items first and recycle them only if needed. A company sustainability post also says it has worked on packaging, e-waste, batteries, and textiles for years. In addition, a LinkedIn post discusses modern slavery reporting and supply chain due diligence, which means checking for forced labour risks in suppliers.. Sources: LinkedIn - Phil Cumming post - https://nz.linkedin.com/in/philcumming

Is The Warehouse Group NZ ethical in its supply chain?

Confidence: Moderate. As of September 2026, the company has shown public interest in supply chain ethics, especially through discussion of the Modern Slavery Bill and reporting rules. That suggests it is paying attention to forced labour risks and disclosure. However, the material provided does not include a full supply chain audit, worker assessment, or independent labour rating. So the evidence is partial, not complete. Consumers who want a clearer answer should ask for the company’s latest modern slavery statement and any supplier code of conduct.. Sources: LinkedIn - Phil Cumming post - https://nz.linkedin.com/in/philcumming

Is The Warehouse Group NZ's packaging sustainable?

Confidence: Low. As of September 2026, the material only says the company has worked on packaging through product stewardship since the late 1990s. Product stewardship means a business helps manage a product’s impact after sale, including collection and disposal. But there are no details here about recycled content, recyclability, or packaging targets. So it is not possible to confirm whether The Warehouse Group NZ’s packaging is sustainable from the information provided. Consumers can ask the company for packaging specifications or a packaging policy.. Sources: LinkedIn - Phil Cumming post - https://nz.linkedin.com/in/philcumming

What is The Good Drop at The Warehouse Group NZ?

Confidence: High. As of September 2026, The Good Drop is The Warehouse Group NZ’s clothing take-back and reuse scheme. The company says it was designed to keep unwanted clothes in use for longer, with reuse as the first option and recycling as a backup. A LinkedIn post also says the scheme has won a Retail NZ award for sustainability leadership. It is a practical circular economy project, meaning it tries to reduce waste by keeping materials in circulation instead of sending them to landfill.. Sources: LinkedIn - Phil Cumming post - https://nz.linkedin.com/in/philcumming

The Warehouse Group NZ Sustainability Profile

Sustainability Summary

About The Warehouse Group NZ