The Good Guys Sustainability - SustainabilityTracker.com

Sustainability Summary

Good On You - Not found
Ethical Consumer - This information is locked, visit Ethical Consumer's website
B Corp - Not found
Trustpilot - 1.4/5 (641 reviews)
This is an unclaimed profile. The Good Guys Commercial has not joined Sustainability Tracker to verify their sustainability credentials. We gathered what we could from public sources.

The Good Guys Commercial shows a clear focus on waste reduction, recycling, climate action, ethical sourcing, and community giving. It says it publishes yearly sustainability reports and a Modern Slavery Statement, which means it shares updates on social and environmental issues and on risks of forced labour in its supply chain. It also says it works on recycling e-waste, batteries, cardboard, and plastics, and is moving toward lower emissions by using renewable energy and energy efficiency upgrades. The public picture is mixed: the brand has published several sustainability actions and targets, but customer review scores on Trustpilot are very low.

Positive Sentiment Found
Public sentiment is limited, but there are some positive signals around the Commons app, which says it rates brands for sustainability and helps people make more intentional purchases. On the brand side, The Good Guys publishes sustainability reports, a Modern Slavery Statement, and details of recycling and climate actions, which can help readers see that it is at least disclosing some ESG work. The strongest positive signal is not from review sites but from the company’s own published programs: e-waste collection, battery take-back through B-cycle, and a net-zero scope 1 and 2 target for 2030. These are concrete actions, even if they are self-reported rather than independently scored.

Common Criticisms:
Consumer sentiment on Trustpilot is poor. The Good Guys has a 1.4 out of 5 rating from 641 reviews on one Trustpilot page, and another Trustpilot listing for goodguys.com.au shows 1.9 out of 5 from 379 reviews. Those scores point to widespread dissatisfaction, and the snippets mention weak customer service. This does not directly prove sustainability problems, but it does show a negative public reputation overall. On the ESG side, the company’s sustainability claims are mostly self-reported, so outside verification is limited in the material provided. That means readers cannot easily check how much progress has actually been made beyond the company’s own reports.

About The Good Guys

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The Good Guys Sustainability Actions

Publishes yearly sustainability reports

The Good Guys says it publishes a sustainability report every year. The report gives an update on the social and environmental issues it says matter most to its stakeholders, and it tracks progress against its goals and commitments. The company also points readers to JB Hi-Fi Limited’s wider sustainability report, which suggests The Good Guys sits inside a larger group reporting structure. This kind of reporting helps readers see what the business says it is doing, but it is still based on the company’s own disclosure.

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Runs waste and recycling programs

The Good Guys says it tries to cut waste and support recycling across its stores and delivery network. It lists cardboard, paper, expanded polystyrene, timber, e-waste (old electronics), and plastics as materials it wants to recycle responsibly. It also says its stores accept batteries through B-cycle, Australia’s official battery stewardship scheme, and that it collects e-waste for recycling and offers trade-in services to keep products out of landfill. These steps mainly support reuse and better material recovery.

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Works toward lower emissions

The Good Guys says it is trying to reduce the climate impact of its operations. It states that it is working on scope 1 and 2 emissions, which are the direct emissions from its own operations and the emissions from the energy it buys. The company says it plans to do this by switching to renewable energy across stores and warehouses, improving energy efficiency, and reducing energy use where possible. It presents this as part of its climate action work.

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Publishes modern slavery reporting

The Good Guys says it publishes an annual Modern Slavery Statement. A modern slavery statement is a report that explains how a company looks for and responds to risks such as forced labour, debt bondage, and other forms of exploitation in its operations and supply chain. The company says it uses this reporting to assess and address modern slavery risk in both its own business and its supply chain. This is a labour-rights action, not a future promise.

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Supports community charities

The Good Guys runs a workplace giving program called Doing Good. It says team members can make pre-tax donations to selected charity partners, and the company matches each dollar donated by staff. The listed partners include groups working on child safety, mental health, homelessness support, cancer care, veteran support, animal welfare, and environmental clean-up. This is a social impact program rather than a product change, but it is part of the brand’s wider ESG activity.

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The Good Guys Sustainability Commitments

2030

Reach net-zero scope 1 and 2

The Good Guys says it has set a target to reduce scope 1 and 2 carbon emissions to net-zero by 2030. Scope 1 and 2 are the emissions it directly creates and the emissions from the electricity it buys. The company says it plans to get there by switching to renewable energy, improving energy efficiency, and lowering energy use across its store and warehouse network.

Frequently Asked Questions

Has The Good Guys Commercial published a sustainability report?

Confidence: High. As of July 2026, The Good Guys Commercial says it publishes a sustainability report every year. It also points readers to JB Hi-Fi Limited’s wider sustainability report, which gives annual updates on social and environmental topics and progress against targets. The company’s own site lists reports for 2021 through 2025. This shows regular disclosure, but the reports are still company-published rather than independently scored. Consumers can review the latest report on The Good Guys sustainability page.. Sources: The Good Guys sustainability page, The Good Guys homepage - https://thegoodguys.com.au/sustainability, https://thegoodguys.com.au

What is The Good Guys Commercial's sustainability rating?

Confidence: Low. As of July 2026, no independent sustainability rating was found for The Good Guys Commercial in the material provided. Good On You does not list the brand, and there is no B Corp certification shown. The clearest third-party consumer score is Trustpilot, where the brand is rated 1.4 out of 5 from 641 reviews on one page. Trustpilot is a review site, so this reflects customer experience rather than a formal ESG assessment. Consumers who want a fuller sustainability rating may need to check the brand’s own reports and ask for independent verification.. Sources: Trustpilot, The Good Guys sustainability page - https://www.trustpilot.com/review/thegoodguys.com.au, https://thegoodguys.com.au/sustainability

What sustainability certifications does The Good Guys Commercial have?

Confidence: Moderate. As of July 2026, The Good Guys Commercial says it is a member of the Australian Packaging Covenant (APCO), a group that works on better packaging and a circular economy, and it uses B-cycle for battery collection. It also says it is a member of the Responsible Business Alliance, an industry group focused on worker rights and supply-chain standards. These are memberships and scheme links, not the same as a formal certification like B Corp. No B Corp certification was shown in the material provided.. Sources: The Good Guys sustainability page, B Corp - https://thegoodguys.com.au/sustainability, https://www.bcorporation.net/certification/

What is The Good Guys Commercial's carbon footprint?

Confidence: Low. As of July 2026, The Good Guys Commercial has not publicly disclosed a full carbon footprint in the material provided. It does say it has a target to cut scope 1 and 2 emissions to net-zero by 2030, and that it plans to use renewable energy and energy efficiency upgrades to get there. Scope 1 and 2 are the emissions from its own operations and purchased electricity. No full company-wide emissions total was shown, so consumers cannot yet compare its footprint in detail. The latest sustainability report may give more context.. Sources: The Good Guys sustainability page - https://thegoodguys.com.au/sustainability

Is The Good Guys Commercial's packaging sustainable?

Confidence: Moderate. As of July 2026, The Good Guys Commercial says it works with the Australian Packaging Covenant, which is a not-for-profit group that supports a circular economy for packaging. It also says it tries to recycle cardboard, paper, expanded polystyrene, timber, plastics, and other materials. That suggests packaging waste is being managed, but the material does not show a full packaging design standard or a public packaging score. Consumers should treat the claim as partial evidence, not a complete packaging assessment.. Sources: The Good Guys sustainability page, APCO - https://thegoodguys.com.au/sustainability, https://www.apco.org.au/

Is The Good Guys Commercial ethical in its supply chain?

Confidence: Moderate. As of July 2026, The Good Guys Commercial says it has an Ethical Sourcing Policy and publishes an annual Modern Slavery Statement. A modern slavery statement explains how a company looks for risks such as forced labour in its operations and supply chain. The company also says it is a member of the Responsible Business Alliance, which focuses on worker rights and wellbeing. These are positive signs, but the material does not include an independent labour audit or a third-party supply-chain score. Consumers who want more detail should read the latest statement and ask for supplier standards.. Sources: The Good Guys sustainability page, Responsible Business Alliance - https://thegoodguys.com.au/sustainability, https://www.responsiblebusiness.org/

What is The Good Guys Commercial doing about sustainability?

Confidence: High. As of July 2026, The Good Guys Commercial says it is working on waste reduction, recycling, climate action, ethical sourcing, and community giving. It collects e-waste, accepts batteries through B-cycle, offers trade-ins, and says it is moving toward net-zero scope 1 and 2 emissions by 2030. It also publishes sustainability reports and a Modern Slavery Statement. These actions show a broad ESG program, but most of the detail comes from the company itself rather than outside assessors. Consumers can review the latest sustainability report for more detail.. Sources: The Good Guys sustainability page, The Good Guys homepage - https://thegoodguys.com.au/sustainability, https://thegoodguys.com.au

Sustainability Summary

The Good Guys Sustainability Profile

Sustainability Summary

About The Good Guys