Sustainability Summary
- Good On You - Not good enough
- Ethical Consumer - Locked
- B Corp - Not found
- Trustpilot - 1.5/5 (64 reviews)
- This is an unclaimed profile. Sephora Australia has not joined Sustainability Tracker to verify their sustainability credentials. We gathered what we could from public sources.
Sephora Australia is a beauty retailer, so most of its sustainability impact comes from the brands it sells, the packaging it uses, and how it runs its stores and online orders. Independent ratings show a mixed picture. Good On You gives Sephora Collection a low overall score, mainly because of weak transparency on workers, ingredients, and animal testing. The Commons Earth says Sephora has some useful steps on packaging, renewable energy, and waste, but still relies heavily on plastic and encourages overbuying. Sephora also publishes a sustainability report and has science-based climate targets through its parent company, LVMH, but it shares limited detail on its own-brand supply chain. Positive Sentiment Found Public sentiment is mixed rather than strongly positive. On Trustpilot, Sephora Australia has a very low 1.5 out of 5 from 64 reviews, but the wider Sephora site on Trustpilot has a higher 2.8 out of 5 from 3,830 reviews, which suggests customer views vary by market. Independent sustainability ratings also show some good signs. Good On You says Sephora Collection uses some recycled packaging, has a science-based emissions target, and has a supplier code of conduct that bans child labour and forced labour. The Commons Earth also notes that Sephora offers vegan, cruelty-free, and refillable collections, uses some FSC-certified materials, and has packaging waste partnerships. These points show some real sustainability activity, even if the overall picture is still limited. Common Criticisms: The criticism is stronger than the praise. Good On You rates Sephora Collection “Not good enough” overall, with weak scores for people and animals, and says there is no evidence of lower-impact ingredients, no clear proof of living wages in the supply chain, and possible animal testing where required by law. The Commons Earth gives Sephora an “Insufficient+” rating and says the retailer relies heavily on virgin plastic, promotes overconsumption, and does not share enough about its own-brand supply chain. Trustpilot reviews for Sephora Australia are also poor at 1.5 out of 5 from 64 reviews, with complaints about stock problems, slow replies, and delayed refunds. Together, these sources point to weak transparency and a sustainability record that still leaves major gaps.
About Sephora Australia
- Status
- Unverified
- Website
- Visit Website
Sephora Australia Sustainability Actions
Sephora Australia Sustainability Commitments
2025
Improve packaging materials
The Commons Earth says Sephora has targets to improve the materials used in its packaging and that it reports progress on those targets. It also says the brand is working to reduce packaging intensity, which means using less packaging overall. The source does not give full details for every product line, so the commitment looks partial rather than complete.
2025
Expand renewable energy use
The Commons Earth says Sephora’s parent company, LVMH, has targets to increase renewable energy use and reports that it is on track for some of them. Renewable energy means power from sources like wind or solar instead of fossil fuels. The source says more than half of the parent company’s energy use in supply chains, offices, and stores comes from renewable sources, but it is not clear how much of that is specific to Sephora Australia.
