Saige & Sohl

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Saige & Sohl Sustainability Actions

Offers try-before-you-buy

Saige & Sohl lets online shoppers try up to three items at home before paying for what they keep. The order total is held on the card first, then the customer has three days to decide. This kind of service can reduce the chance of buying the wrong item, which may lower returns and waste. The brand also charges a $10 restocking fee if all items are sent back.

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Provides click and collect

The brand offers click and collect from its Mackay store, along with Australia-wide shipping. Click and collect can sometimes cut delivery miles because customers pick up orders themselves instead of waiting for separate home delivery. Saige & Sohl also says orders are shipped within two business days and sent through Australia Post.

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Runs a local store

Saige & Sohl says it is locally owned and operated in Mackay and has been family-run for over ten years. It also offers in-store shopping and personalised styling help. A local store model can support longer customer relationships and may help shoppers choose items more carefully, which can reduce unnecessary purchases.

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Uses a returns policy

The brand accepts returns within 30 days for eligible items, as long as they are unworn, unused, and in original packaging. Sale items are final sale, and some products such as jewellery, swimwear, and hats cannot be returned. Clear return rules can help manage product handling, but the brand does not publish data on how many items are returned or what happens to returned stock.

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