Masterset Jewellers

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Masterset Jewellers Sustainability Actions

Uses SSL for online orders

Masterset Jewellers says its online ordering system uses SSL (Secure Socket Layer), which is a standard way to encrypt data sent over the internet. In simple terms, this helps protect payment details and personal information when customers place an order. This is a security step rather than a wider sustainability measure, but it does show the business has set up basic digital safeguards for online transactions.

Sets out returns and refunds

The company explains that customers can return or exchange items within 14 days of delivery, as long as they follow the stated process and keep the original receipt. If an item is unavailable, it says it may offer a replacement, a wait time, or a refund. These policies are mainly about customer service and order handling, not ESG, but they do show how the business manages product availability and after-sales issues.

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