Jagger & Stone

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Jagger & Stone Sustainability Actions

Privacy and data handling

The brand publishes a privacy policy describing how it collects, uses, and shares customer data through its online store. The policy states that device information, order information, and browsing activity are collected for fulfilment, fraud screening, analytics, and targeted advertising. It also notes use of Shopify and Google Analytics, and provides contact details for privacy requests and deletion of personal information.

Returns and refunds policy

The company sets out detailed return procedures for online purchases, including a 14-day change-of-mind return window for eligible items, store credit options, and a process for reporting faulty items within 30 days of delivery. It also explains exclusions for sale items, hygiene-sensitive products, and warehouse sale purchases. These policies relate to consumer handling and product lifecycle management, although no explicit sustainability rationale is provided.

Business founded in 2018

The brand states that it was founded in 2018 by Lucy Jackson and Nikki Westcott and has since expanded its retail presence across Australia and the United States. Its LinkedIn profile identifies the company as a privately held fashion business with a small team based on the Gold Coast. This provides basic corporate context, but no sustainability-specific operating disclosures are included.

About Jagger & Stone

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