No two businesses affect the world in the same way. What a brand makes, how it is made, where it is sold and how it reaches you all change where its real impact sits. For a fashion label, most of it is in the fabric and the factories. For a brewery, it is water and energy.
So we start there. We build a picture of how this business actually operates, work out which sustainability issues genuinely matter for a business like it, and weight each one by how much it counts.
Then we check what the brand itself has published, issue by issue. The figure is the share of those weighted priorities it has addressed in public.
Only a brand’s own words count, so every brand is held to the same test. Where an issue shows as not found, it means we could not find it published. It does not mean the brand is not doing the work.
Our technology uses proprietary intelligence and AI to identify which impact areas are a priority for this business type, and how many have been addressed publicly. Not yet brand verified, there may be errors. Provide feedback
Chemicals & pollution
Chemicals used and pollution released
of this area addressed
publicly by Ferrero
Chemicals & pollution makes up 26% of Ferrero’s key priority areas.
What this brand has published
- Ferrero treats operational wastewater through its own and municipal wastewater treatment plants
Only what the brand publishes about itself is counted, so every brand is measured the same way.
Energy & climate
Energy used and emissions created
of this area addressed
publicly by Ferrero
Energy & climate makes up 19% of Ferrero’s key priority areas.
What this brand has published
- Ferrero operates ISO 50001-certified energy management systems at identified factories and managed warehouses
- Ferrero installed an electric hazelnut roaster at Lithgow to displace gas consumption
- Ferrero uses electric trucks daily for inbound materials and outbound product distribution
- Ferrero generates renewable electricity through installed solar panels at its Lithgow manufacturing site
Only what the brand publishes about itself is counted, so every brand is measured the same way.
Employee wellbeing
How the people here are treated
of this area addressed
publicly by Ferrero
Employee wellbeing makes up 13% of Ferrero’s key priority areas.
What this brand has published
- Ferrero protects staff through mandatory safety procedures and automated loading-bay wheel lock systems
- Ferrero supports employees through wellbeing programmes, inclusion governance, consultation surveys and counselling access
- Ferrero sets mandatory operational safety requirements and requires commercial partners to follow its code
- Ferrero guides operational human-rights due diligence through ILO conventions and United Nations principles
Only what the brand publishes about itself is counted, so every brand is measured the same way.
Products & sourcing
What is made, and who makes it
of this area addressed
publicly by Ferrero
Products & sourcing makes up 13% of Ferrero’s key priority areas.
What this brand has published
- Ferrero incorporates cocoa sourced through independently managed sustainability standards into its products
- Ferrero sources ingredients through recognised external sustainability certifications including RSPO, Rainforest Alliance and Fairtrade
Only what the brand publishes about itself is counted, so every brand is measured the same way.
Operational waste
Waste from running the business daily
of this area addressed
publicly by Ferrero
Operational waste makes up 13% of Ferrero’s key priority areas.
What this brand has published
- Ferrero reduced its production waste ratio through continuous efficiency improvements within manufacturing plants
- Ferrero reports recycling hazardous waste generated by its manufacturing operations in current disclosures
- Ferrero works with other industries to transform manufacturing waste into animal feed and biogas
Only what the brand publishes about itself is counted, so every brand is measured the same way.
Water usage
Water used and how it's managed
of this area addressed
publicly by Ferrero
Water usage makes up 11% of Ferrero’s key priority areas.
What this brand has published
- Ferrero recovers and reuses wastewater from demineralised-water production within its cogeneration plant
Only what the brand publishes about itself is counted, so every brand is measured the same way.
Packaging
What products are wrapped and shipped in
of this area addressed
publicly by Ferrero
Packaging makes up 5% of Ferrero’s key priority areas.
What this brand has published
- Ferrero redesigns packaging to reduce plastic use and incorporates lower-impact packaging materials
Only what the brand publishes about itself is counted, so every brand is measured the same way.
Community
How the business treats its local community
of this area addressed
publicly by Ferrero
Community makes up 1% of Ferrero’s key priority areas.
What this brand has published
We did not find anything published in this area. That does not mean nothing is happening, only that it is not on the public record.
Only what the brand publishes about itself is counted, so every brand is measured the same way.
Sustainability Summary
- Good On You - Not found
- Ethical Consumer - Locked
- B Corp - 136.4
- Trustpilot - 3.5/5 (41 reviews) and 1.5/5 (46 reviews)
- This is an unclaimed profile. Ferrero has not joined Sustainability Tracker to verify their sustainability credentials. We gathered what we could from public sources.
What do our labels mean?
APCO Member
We care for the better
Ferrero presents sustainability as part of its long-term business strategy. Its main focus areas are protecting the environment, sourcing ingredients responsibly, promoting responsible consumption, and empowering people. The company says it publishes annual sustainability reports and uses them to track progress across its supply chain, factories, packaging, and workforce. Independent third-party signals are mixed: Ferrero is a Certified B Corporation, which means it has met B Lab’s social and environmental standards, but Trustpilot reviews are uneven, with one country page showing a stronger score and another showing a weak one. Overall, Ferrero appears to have a fairly developed sustainability programme, but public consumer sentiment is not consistently positive. Positive Sentiment Found Public sentiment is mixed but not empty. Ferrero has a strong positive signal from B Lab through its Certified B Corporation status, which means an independent body has checked the company against social and environmental standards and awarded it a high score of 136.4. That is a meaningful third-party sign that Ferrero has formal systems in place. Trustpilot also shows some positive consumer feedback on one country page, with a 3.5 out of 5 score based on 41 reviews for ferrero.co.uk. In addition, Ferrero’s own reporting is detailed and includes numbers on traceability, renewable electricity, packaging redesign, and community partnerships, which can support trust for readers looking for more transparency. Common Criticisms: Consumer sentiment is not consistently strong. Trustpilot shows a very weak 1.5 out of 5 score for ferrero.com based on 46 reviews, which suggests many customers were unhappy with their experience. Even though another Trustpilot page for ferrero.co.uk is better at 3.5 out of 5, the split result points to uneven public opinion. The available material does not show an independent sustainability rating from Good On You, and there is no public B Corp-style score for the brand’s Australian site specifically. That means some sustainability claims are still mainly supported by Ferrero’s own reporting rather than by a broad set of outside assessors. For readers, the main concern is that public trust looks uneven and some sustainability claims are not independently benchmarked in the material provided.
About Ferrero
- Status
- Unverified
- Website
- Visit Website
- Industry
- FMCG
Ferrero Sustainability Actions
Ferrero Sustainability Commitments
2030
Reach 235 cocoa communities
Ferrero says it will expand its Save the Children programme in Côte d’Ivoire so it reaches 235 cocoa-producing communities by 2030. The company presents this as part of its work on farming communities and child protection in cocoa supply chains.
2025
Keep improving packaging circularity
Ferrero says it aims to design more than 90% of its packaging to be recyclable, reusable, or compostable. It also says it wants to keep increasing recycled content in plastic packaging and reduce virgin plastic use. This is a future-facing packaging goal, even though the company says it has already made progress.
