11 Degrees Trading Sustainability Actions

Returns and refunds policy

The company publishes a standard returns process covering a 21-day return window, refund handling, and procedures for damaged or incorrect items. Customers are directed to contact the brand by email and return goods to its listed UK address. The policy also excludes sale items and gift cards from returns. While this is not a sustainability initiative in itself, it is the only operational policy in the provided material that is publicly documented on the brand site.